
| QS-9000 Certified | Customer Satisfaction Survey |
Blumenthal Heavy Duty, Inc.
Limited Warranty
Remanufactured Manual Transmissions
Blumenthal Heavy Duty, Inc., hereinafter referred to as BHD, warrants its remanufactured
manual transmissions and remanufactured differentials to the original purchaser
to be free from defects in material and workmanship, under normal use and service,
for a period of six (6) months from the date of purchase with the exclusions
noted herein. New transmissions, new differentials, clutches and parts carry
the original manufacturers warranty only. BHD warranties are not transferable
and include exchange, repair or reimbursement at BHD's sole discretion. In the
event that BHD authorizes a warranty exchange, labor shall be reimbursed at
100% of the hours listed in the Chilton Labor Guide and Parts Manual at a rate
of $30.00 per hour. The maximum time allowance to remove and replace a manual
transmission or differential shall not exceed six (6) hours, or $180.00. The
labor allowance for an authorized field repair (repair not requiring replacement)
shall not exceed three (3) hours and shall be paid at $30.00 per hour. The BHD
warranty becomes effective on the date of purchase when the warranty card is
returned from the original purchaser within 30 days of purchase. Failure to
return warranty card to BHD within 30 days of sale date shall void warranty.
Failure to obtain prior approval from BHD before disassembly or service on any
BHD remanufactured transmission or remanufactured differential immediately voids
warranty. BHD approval must be given in the form of a purchase order number
or RGA number. All vehicle maintenance records must be made available to BHD
at the time of warranty request. Both parties agree to mediation prior to any
court or legal action against the other party.
The BHD limited warranty does not cover the following:
a) Use of a product for purposes for which it was not originally designed
such as overloading, off-road or in a racing application;
b) Abuse, overheating, neglect, accident, fire, theft, terrorism, war, natural disasters, improper towing or burnt or broken gears;
c) Improper installation and/or improper maintenance, including failure to fill and maintain the unit with the proper fluid and at the proper level;
d) Towing charges;
e) Vehicle rental;
f) Loss of time, inconvenience, loss of use of vehicle, incidental loss and punitive and/or consequential damages or any other loss due to downtime or product failure;
g) Failure because of defects or inefficiencies in parts or assemblies not provided by BHD such as pilot bushing/bearing, clutch, clutch assemblies, yokes, driveline or axle shafts;
h) Return freight on the alleged defective unit.
Repair or replacement under warranty does not extend the warranty beyond the
original purchase date.
To validate warranty this registration card must be received by BHD within 30
days of date of purchase.
This warranty is in lieu of any and all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Remedies and damage, whether in contract, tort, or otherwise are limited to those expressly provided in this warranty. In no event, whether as a result of breach of contract, breach of warranty or alleged negligence or any other cause whatsoever, shall BHD be liable for special, incidental or consequential damage. By the acceptance of the product(s) the purchaser agrees, except with respect to product warranty claims, for which BHD's obligations are set forth in this limited warranty, to protect, defend, hold harmless and indemnify BHD from and against any and all claims, actions, liabilities, losses, damages, costs and expenses including, without limitation, legal costs, punitive damages, consequential damages and/or penalties, arising out of any cause by whosoever suffered. Purchaser further agrees that any legal action what-so-ever be brought before the jurisdiction of the courts in Oklahoma County, in the State of Oklahoma and all costs shall be paid by purchaser.
Warranty procedures for original purchaser:
The attached Warranty Registration Card must be received by BHD within 30 days
of date of sale.
Contact BHD at (888) 236-4800 or (405) 236-4800 and request a Warranty Evaluation.
Please have the following information ready:
· Transmission or differential production/serial number from BHD tag;
· Invoice number and date;
· Detailed nature of the problem;
· Faxable maintenance records of the vehicle;
Please follow all instructions given for any warranty return or warranty service*.
*All warranty service must have BHD approval.
Core Return Policy
Core credit will be extended to the original purchaser after the core unit has
been returned prepaid within 90 days of the date of sale and received in the
specially designated container originally provided by BHD or individually skidded
and secured. The deduction of credit for cores returned shall be as follows:
· Case broken, cracked or bulging - 30% of core value;
· Clutch housing broken, cracked or bulging - 20% of core value;
· Cracked or missing tail housing - 20% of core value;
· Bearing Cap(s) broken or missing - 5% of core value;
· Failure to drain and clean a unit - 5% of core value;
· Core is received disassembled in a box or other container - 90% of core value;
· Overheated core due to lack of lubrication, misuse or fire - 100% of core value (no value).
Failure to drain and clean oil from a unit is NOT acceptable
by the EPA Hazardous Materials Shipping Guidelines and the BHD shipping and
receiving department will not accept delivery from any common freight carrier
of any unit not drained.
| Form No. 166-152 |
PRC 549
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Rev.B Date 05/05/03
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